Restore (re-image) the Recorder

You will go to the System page to restore the Recorder. If you are connected to the internet, you can restore your Recorder using the Mediasite Customer Assurance Portal. If you are offline or download the restore image manually, you can restore the Recorder using an uploaded ISO file or from the Recovery Partition.

Restoring the Recorder from the recovery partition creates a one-time boot partition order that the Recorder boots into when you restart it. By default, booting into the Recorder restore partition re-images the Recorder using the image that it was shipped with.

You can obtain the most recent restore image (ISO file) from the Customer Assurance Portal, upload it, and use it to the restore the Recorder. You can obtain the ISO file at this location: https://support.sonicfoundry.com/Document/Restore

  All content, settings, and software upgrades will be lost when you restore the Recorder from an ISO file. It is important to export your settings before upgrading so you can import them later.

When you restore from the recovery partition and enable the back-up option, your settings are saved but all content and software upgrades are lost. Contact our technical support team on the Mediasite Customer Assurance Portal at www.sonicfoundry.com/support for more information BEFORE using this feature.

Restore Recorder from Customer Assurance Portal

From the System page, you can check the Customer Assurance Portal for new restore image updates and apply them to the Recorder automatically.

Requirements:

•      Minimum Recorder Version: 7.1.14

•      Internet access to the Customer Assurance Portal

To check for, download, and apply restore image updates:

1.  Click System, navigate to the Restore section, and click Restore Image from Customer Care Portal.

2.  Select the Backup Recorder Settings checkbox to create a backup of your Recorder settings. These will be applied after the restore process is complete.

3.  Click Yes to start the download and image restore process.

4.  Allow for thirty minutes or more for the process to complete. Your Recorder will restart several times throughout the process.

Recorder Interface advanced settings, System page (Restore Recorder)

Restore Recorder from ISO file

Requirements:

•      Minimum Recorder Version: 7.1.3 or 7.0.22

•      Mediasite Recorder 7.3.1 Restore Image

To restore the Recorder from an ISO file:

1.  Click System > Restore Recorder from ISO file.

2.  Click the provided URL to obtain the latest Recorder image. You may need to log in with your Customer Assurance credentials and you should have already registered the Recorder.

3.  Click I Agree to accept the terms and conditions.

4.  Click Download Mediasite Recorder image and enter your Customer Assurance credentials when prompted.

5.  Download the image to a location you can access from the Recorder.

6.  On the Restore from ISO page, enter the path of the folder containing the ISO file or click Pick ISO to upload to navigate to and select the file.

7.  After the file uploads, click Start Restore. When the confirmation message appears, click Ok.

Recorder Interface advanced settings, System page (Restore Recorder from ISO file options)

Restore the Recorder from the Recovery Partition

To restore the Recorder from the Recovery Partition:

1.  Click System > Restore Recorder from Recovery Partition.

2.  When the confirmation message appears, select the Backup Recorder settings check box to retain the Recorder’s application and system-level settings in the recovery partition. Click Ok.