View log and Pcap files

To troubleshoot Mediasite Join, go to the following locations to examine the service log and Pcap files:

 

System Service

C:\ProgramData\Sonic Foundry\Mediasite Join System Service\logs

Capture Service

C:\vcc\logs

Pcap File Location

C:\vcc\work

  Pcap files consist of network packets containing video, audio, and additional media transmitted during a call. You can analyze Pcap files using various packet analysis programs.