View call history

Go to Join’s Call History page to review the time at which a call was made, its duration, call string, and status.

To access call history:

1.   Use RDP to access the Join configuration page and click Call History.

2.  The following status messages may appear in the call history:

Status Message

Explanation

Capture in Progress

The Join Capture Service is currently recording a call.

Capture Complete

The Join Capture Service has successfully captured the call, which will then be transcoded.

Capture Failed

The Join Capture Service has failed to record a call.

Transcode in Progress

The Join System Service is transcoding the call using the associated template.

Transcode Complete

The Join System Service has completed the transcoding process. The call will now be uploaded to the Mediasite server.

Transcode Failed

The Join System Service has failed to transcode the call using the associated template.

Upload in Progress

The Join System Service is uploading the call to the Mediasite server.

Upload Complete

The Join System Service has successfully completed the upload process. You can now view the presentation in Mediasite.

Upload Failed

The Join System Service has failed to upload the presentation to the Mediasite server.

Unauthorized

The call string provided to the MCU is incorrect. No content will be recorded.

Account Call Limit Exceeded

The number of calls using the Join service has exceeded the limit of the license.

Server Call Limit Exceeded

The number of calls has exceeded the limit of the server’s capabilities.

Profile Not Found

The encoding profile associated with a call string’s template has been deleted or moved from its original location.

Timeout Expired

A timeout period has elapsed before the Join server has sent a response.

Unknown Custom Call String

The custom call string does not meet the appropriate format settings or the call string has not been updated in the video conference client to reflect a change to the storage location.

Contract Expired

Your Join license has expired and must be renewed before calls can be recorded and uploaded to Mediasite.

 

Monitoring information in the Call History tab